Refund policy
Return & Refund Policy
We offer returns within 14 days of delivery.
To qualify, the item must be:
- Unused and clean
- Not cut, trimmed, or altered
- In its original packaging
- Returned with proof of purchase
Due to hygiene reasons, used or trimmed insoles cannot be returned.
To request a return, email support@trystepper.com with your order number and reason for return. Do not send the product back before approval.
For size changes or change-of-mind returns, the customer pays return and re-delivery charges. Original delivery charges are non-refundable.
For damaged, defective, or incorrect items, contact us within 48 hours of delivery with clear photos or video. If approved, we will arrange a replacement or refund.
COD refunds will be sent through bank transfer, Easypaisa, or JazzCash within 7–10 business days after inspection.
For support, contact: